Commission Process

How do I commission a painting?
Use the contact form or email to inquire. Once we’ve discussed your vision, you’ll send a reference photo and pay a 50% non-refundable deposit to secure your spot. Painting begins once the deposit is received.

What happens after I booked a commission?
I’ll begin your portrait based on the timeline we’ve agreed on. You’ll receive progress images throughout the process. Once the final image is approved via email, the remaining 50% is due. Your artwork ships after full payment.

What if I don’t like the final painting?
You’ll receive regular updates throughout the process to ensure you’re happy with the direction of the painting. Final approval is requested via email before the second payment is made. Once approved, no changes or refunds are possible.

Can I request changes once the painting has started?
Minor adjustments may be made during the progress stage. Once final approval is given, no further changes are possible.

Can I cancel my commission?
Cancellations are allowed within 24 hours of payment with no penalty. After that, the deposit becomes non-refundable. If work has started, cancellation isn’t permitted. In rare cases where substantial progress has been made, I reserve the right to invoice for additional costs.

Can the artist cancel a commission?
In rare circumstances, I reserve the right to cancel a commission at any time. If this occurs, any payments already made will be fully refunded.

Payment & Pricing

How do I pay?
You’ll receive two invoices: one for the deposit, and one after final approval. Payments are securely made online.

When is the final payment due?
Once you’ve approved the final image of the painting via email, the final 50% balance is due. Approval must be provided in writing (email confirmation). Your artwork will only be shipped after full payment is received.

Do you offer payment plans?
Not currently, but if you need a special arrangement, please reach out.

Is tax included?
Applicable taxes will be clearly listed in your invoice depending on your location.

Shipping & Delivery

Do you ship internationally?
Yes. International shipping is available at an additional cost, which will be discussed before the final invoice is issued. International shipping is not included in the commission price.

Is shipping included?
Standard ground shipping within North America is included. Expedited or insured options are available for an extra fee.

What if my artwork is damaged in transit?
Each piece is professionally packed, but I’m not responsible for damage during shipping. If this happens, the client must file a claim with the shipping carrier. I’ll provide all necessary documentation to assist you.

Photos & References

What kind of photo should I send?
A high-resolution, well-lit image is ideal. Additional photos help me understand your pet’s personality and features.

Can I send a photo taken by someone else or found online?
Only send images you own or have permission to use. By submitting a photo, you confirm you have the rights or consent required.

Copyright & Licensing

Do I own the artwork?
You own the physical painting for personal display. I retain copyright and the right to use images for my portfolio, social media, and promotional purposes.

Can I use my painting for business or merchandise?
No, unless we’ve agreed on a commercial license in writing. If you're interested in using the artwork for commercial purposes (e.g., products, branding, advertising), licensing terms and a separate fee must be agreed upon in advance. Please contact me before the painting begins to arrange this.

Other Questions

Do you offer gift cards?
Yes! Digital gift cards are available and can be used toward a custom pet portrait. They’ll be emailed directly to the recipient.

Will my personal information be kept private?
Absolutely. All personal information (name, email, address, photos) is used only to complete your commission and is never shared, sold, or used for any unrelated purpose. Your privacy is important and fully respected.

Do you offer refunds or returns?
Due to the custom nature of commissions, I don’t accept returns. However, I keep you involved through progress updates and final approval to ensure you’re fully satisfied before shipping.

Still have questions? Don’t hesitate to contact me directly at samuellukeFA@protonmail.com — I’d love to hear from you.